Tan & Teh has been in the Singapore market for 20 years, the company provides excellent accounting , secretarial and auditing service for its clients. In 2008, as its customers pool was increasing rapidly and the company was expanding with new teams and new services, there was an obvious need to look for a more efficient and productive way to manage and keep track of customers database and employees’ performance.
IT Helps Modernize Operation
At that point of time, Tan & Teh found it challenging in sharing the information such as customer lists, contact least, list of tasks to be done and staffs’ leaves, to relevant parties within the company. It caused lots of miscommunication and also low productivity for the team. Reporting was trailing behind growth. Not only that, the demand of remote access to company’s information and working portal of the business owners and the staffs pointed to the need of a robust online platform.
Under such circumstance, Tan & Teh decided to modernize its operation by using Enterprise Solution Software. However, off-the-shelf solutions didn’t provide all the needed functions. On the other hand, if they wanted to have customized solutions from bigger vendors, the price was out their budget. Fortunately, LinxHQ was able to fill in that gap with our LinxOne platform (formerly known as One-CIO.com).
LinxOne was integrated business solution that combines customers, invoices, quotations, bills, expenses, leave, time and reports, actively developed and maintained by a Vietnamese team at LinxHQ. All in one solution:
- Create and manage multiple users and their permissions
- Manage customers and vendors
- Create, delete, edit quotations, invoices and bills
- Record payments
- Keep track of company expenses…
- Generate Reports
- Export to PDF.
- Send email reminder
And this is a great thing about LinxOne: it is built on an easy-to-deploy and easy-to-maintain technology so costs to customers are a lot more reasonable.
Positive Results Shown
After 1 year adopting LinxOne into their business model, Tan & Teh realized positive progress in their business. First of all, their productivity increased by 20% for the business owner, managers, sales teams and on-site teams could access to the system and clear the admin work anywhere instead of going all the way to the brick-and-mortar office. This is vital for a chartered accounting firm like Tan & Teh.
Secondly, the online portal is available 24/7 so even if out of working hours, the team could access and extract any information they need.
Lastly, the solution increases the staff satisfaction, for they now have a better experience at the work place.
“Our online Client Relationship Management System by LinxHQ is comprehensive, user-friendly and has helped us manage our clients’ jobs and data, and staff’s time cost, thus increasing our productivity.
– Mrs. Dorothy Teh, HR/Admin Manager at Tan & Teh Public Accountants and Chartered Accountants Singapore.