Refund & cancellation policy
How refunds and cancellations work. Your project contract takes priority.
Last updated 7 October 2026
Project contracts take priority
Each project has its own contract with its own refund and cancellation terms. Where the contract addresses refunds or cancellation, it prevails over this page. This policy applies where the contract is silent.
No refunds once work begins
Our services are custom-built for you, with time and capacity reserved from the start. Once work on a project has begun, fees paid are non-refundable.
Before work begins
If you cancel before any work has started, tell us in writing at billing@linxhq.com and we will refund payments received for that project in full, less any non-recoverable third-party payment processing fees.
Cancelling after work begins
You may stop a project at any time by written notice. You remain responsible for fees for work done up to the date of cancellation and for any commitments already made on your behalf. Prepaid amounts are not refunded once work has begun.
Duplicate or erroneous charges
If you were charged twice or the wrong amount, contact billing@linxhq.com with the invoice reference. We will correct it and refund any overpayment.
How to request a refund or cancel
Email billing@linxhq.com with your company name, the project or invoice reference, and the reason. We aim to reply within 5 business days.
How refunds are paid
Approved refunds are returned to the original payment method where possible (for example, to the same card). Timing depends on your bank or payment provider, typically 5 to 10 business days after approval.